SHIPPING GUIDE
SHIPPING & DELIVERY GUIDE
Shipping is charged at a standard rate and we will be using a range of options for deliveries, these includes the following logistics partners, Australia Post, Aramex, StarTrack, Couriers Please and Go People, eParcel Express Service, and Air Express Satchels DHL and UPS for all Australian and international deliveries,
Delivery
We aim to ship all orders within 5 business days. The below guide is generally how long it takes our delivery partners to deliver orders after they have been shipped. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Safe Drop
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for damaged packages or goods caused by pets once your order has been delivered.
Costs & Delivery Times
Standard shipping for orders within Australia is $10.
The below times are our delivery partners estimated shipping times and are from the date of dispatch. We aim to dispatch all orders within 5 business day from the date of order.
State Standard Post
- NSW/ACT 2 – 3 business days
- QLD/VIC/SA 3 – 4 business days
- WA/TAS/NT 5 – 7 business days
Express Shipping
Express shipping for orders within Australia is $15.
The below times are our delivery partners current estimated shipping times and are from the date of dispatch. We aim to dispatch all orders within 5 business day from the date of order.
State Express Post: estimated shipping time from dispatch
- NSW/ACT/SA 2 – 3 business days
- QLD/TAS/WA 2 – 4 business days
- VIC/NT 3 – 7 business days
Standard International Shipping for orders is $25. Orders to our friends across the ditch generally take 6 – 12 business days from dispatch due to delays caused by the COVID-19 virus.
For all other international deliveries, standard shipping is $25. Delivery times vary depending on the location but generally takes 20 – 25 business days from dispatch due to delays caused by shipping congestions.
International Shipping
For all international deliveries, standard shipping is $35. Delivery times vary depending on the location but generally takes 20 – 25 business days from dispatch due to delays caused by the COVID-19 virus.
International Customs Duties
Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the person receiving the parcel to pay these charges.
The relevant local authorities may not release parcels until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing an order.
When will my order be shipped?
Orders are dispatched between Monday and Friday (AEST/AED). We aim to ship all orders within 3 business days. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
Once your order has been dispatched, you will receive a dispatch email which includes a tracking number so you will be able track your parcel right to your front door.
Can I track my order?
You sure can! As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 7 hours to reflect your parcel’s journey so don’t stress if you can’t see any movement straight away.
Can I change my delivery address?
Unfortunately, no. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please contact us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
Can I Have My Order Delivered to a Different Address from my billing address?
Yes. Simply add an additional billing address during checkout.